Questions we get before the first call.
If yours is not here, the contact form reaches us directly.
Who do you work with?
Ecommerce and direct-to-consumer brands with an existing store and some paid media or email history. We are not a fit for brands that have not launched yet or that need an in-house team replaced entirely.
How does an engagement start?
With an audit of the ad accounts, the storefront and the Klaviyo flows. We report what we found before proposing any changes.
How is pricing structured?
Scope and price are agreed in writing before work starts, based on the size of the account. We do not publish rates here because they depend on that scope.
Do you take a percentage of ad spend?
That is decided per engagement and stated in writing before work starts, so it is never a surprise on the first invoice.
How long do engagements run?
Long enough to see whether the work moved the metric it was meant to move. Month to month testing rarely produces a fair read.
Do you work with brands outside the United States?
Yes. The company is registered in the United States and we currently work with brands in Colombia and the United States. We work in English and Spanish.
Who owns the ad accounts and the work?
You do. Ad accounts, pixels, store access and Klaviyo flows are created in your name and stay with you if the engagement ends.
Do you sign NDAs?
Yes, before anything sensitive is shared.
Do you guarantee results?
No. Results depend on the product, the price, the market and third party ad platforms, none of which are fully within our control. Be careful with anyone who guarantees otherwise.
Still have a question?
Send it. We reply within one business day, including to the ones we are not the right fit for.